Repetition can get the best of you. Here I review how to approach Customer Success and Customer Experience with new content types.

Are people becoming immune to hearing the same thing over and over again? How do you get your audiences to take in what you're saying? How often do you adjust your message? How do you get them to take action? How do you start a movement when people seem to have less and less time for something new?

Most questions were answered in person or via direct mail.